Frequently Asked Questions
-
Yes.
-
The insurance is a comprehensive policy, covering damage to the rental vehicle, third party damage, fire and theft.
-
Unfortunately, we do not allow retail customers to utilise their own insurance.
-
Our car rental insurance excess is £3,000 as standard. For 911 and Taycan, the excess is £5000. Our theft by hirer excess is £10,000 as standard, and for 911 and Taycan the excess is £15,000.
-
Glass is covered through our insurance; however it is subject to the excess applicable.
-
Tyres are not covered through our insurance.
-
No, we do not currently offer a way to reduce the excess.
-
Please contact your nearest rental location for advice on insurance.
-
If new damage is noted when the vehicle is returned, you will be charged the corresponding excess amount. Should the final repair cost be lower than the excess charged, the difference will be reimbursed. In the event that our insurer is able to reclaim the costs from a third party, because the damage was the result of an incident that is proven to be not your fault, you will be reimbursed the excess charges in full.
-
Our standard price quoted includes comprehensive insurance with an insurance excess. Click here to review our insurance excess details. You can add an additional driver for an extra daily fee.
-
Please refer to our insurance details which can be found here.