Frequently Asked Questions
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You will need your driving licence, your identification documents, DVLA check code, and your valid credit or debit card. Your confirmation email details exactly what you need to bring on the day of rental.
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Please contact the rental location in case of any delays in picking-up your vehicle.
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We do not currently offer a delivery and collection service. All vehicles must be collected and returned to the rental location.
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The vehicle should be returned to the agreed rental location at the latest date and time shown on the Rental Agreement document. The rental period will end when you return the vehicle to this location and hand the vehicle keys to the Rental Manager or their representative. We will allow a 60 minute tolerance period at the end of the rental before further charges apply. Please always contact your rental location if you need to extend the booking or if you know you are going to be late for any reason. We will always try our best to accommodate your requirements.
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All rental bookings have a 60 minutes grace period. This is the allowance over and above the end date and time shown on your rental agreement and reservation email. If you return the vehicle before the end of the grace period, no further charges will apply. If you return the vehicle later than the grace period, you will be charged an additional day’s rental.